Support

Getting started

Playing a sound

Open the Sounds tab, pick a category — rain, ocean, wind, fire, noise, ambient or tones — and tap a sound to start it. Adjust the volume with the slider, favourite the sounds you love, and they’ll be waiting on your Home screen next time.

The tone generator

At the top of the Sounds tab, the Tone generator creates steady single tones and soft two-tone pulses on the fly. Start from a preset like Drift or Settle, or design your own frequency (Premium), and add it into a mix like any other sound. Two-tone presets play a slightly different tone in each ear, so headphones are recommended — keep the volume low and comfortable.

The first-night setup

On first launch, TritonSleep asks about your goals, preferred session length, and whether you’d like a bedtime reminder. Nothing is mandatory and everything can be changed later in Settings.

The mixer & saved mixes

The Mixer lets you layer up to five sounds at once and balance each layer’s volume independently — rain over a low fan, ocean under a soft ambient pad, a generated tone beneath it all. When a combination feels right, save it as a mix and start it with one tap from Home. The free tier plays one layer at a time; Premium unlocks all five layers and unlimited saved mixes.

Sleep timer & fade-out

Set a timer of 15, 30, 45 or 60 minutes when you start a session. When the timer ends, the audio doesn’t stop dead — it fades out slowly, from 30 seconds up to a full 3 minutes (longer fades are a Premium option). Audio keeps playing with the screen locked, so set it, put the phone down, and let it do its thing.

Breathing, affirmations & routines

Guided breathing

The Practice tab has guided patterns with a calm animated circle: Box Breathing and Slow Breathing (free), plus 4-7-8, Calm 4-6, and a custom pattern builder (Premium). Follow the circle — it grows as you inhale, holds, and shrinks as you exhale.

Guided wind-downs & affirmations

The Practice tab also has longer guided wind-down sessions for a racing mind or a body that won’t settle, and gentle affirmation decks — Calm Evening is free, with Letting Go, Gratitude, Self-kindness and Restful Night in Premium. Read one calm line at a time and tap to continue.

Wind-down routines

Routines pair a breathing exercise with a matching soundscape in one short sequence: Quick Reset and Mask Noise are free; Quiet Mind, Body Relax and Deep Drift come with Premium.

The Learn hub

TritonSleep includes a small library of short, practical reads — how sound masking works, what the noise colours mean, why slow breathing feels calming, and how to shape a sleep-friendly bedroom. They’re free to read and make no medical promises.

Bedtime reminders

Turn on the optional bedtime reminder in Settings and pick a time. It’s a local notification scheduled on your device — no server, no push service, and you can turn it off any time. If reminders don’t appear, check that notifications are allowed for TritonSleep in your OS settings.

Dream journal & lucid-dreaming tools

Recording a dream

Open Dreams after waking to write an entry or record a voice note, then add tags and recurring dream signs. Entries and recordings stay on your device. Microphone permission is requested only if you choose to record audio, and you can export your journal whenever you want.

Techniques and reminders

The Dreams area includes guided MILD, WBTB, SSILD, WILD, FILD and dream-incubation techniques, evidence ratings, optional overnight cues, a wake-back-to-bed alarm, reality-check reminders, personal statistics and an optional 30-day course. Reminders and alarms are scheduled locally.

Subscription & billing

What does Premium unlock?

The full sound library, five-layer mixing, unlimited saved mixes, every breathing pattern plus the custom builder, custom tones, all wind-down routines and guided sessions, every affirmation deck, the longest fade-outs, and the complete Dreams toolkit. The free tier remains useful and lets you try the core sleep experience before subscribing.

How do I subscribe?

Open the in-app paywall and choose Monthly (€1.99 in Ireland) or Yearly (€9.99 in Ireland). Billing is handled securely by the Apple App Store or Google Play. Prices may vary by region and currency, and the store checkout shows the authoritative price before purchase.

Restore purchases

Already subscribed but Premium isn’t showing — for example after reinstalling or switching device? Tap Restore purchases on the paywall to re-sync your subscription.

Manage or cancel

Apple App Store and Google Play own subscription billing — we cannot cancel for you. Manage or cancel through your store account settings; step-by-step instructions are in our Subscription Terms.

Troubleshooting

Audio stops when I lock the screen

Background playback is built in, but aggressive battery savers can kill it — especially on Android. Exclude TritonSleep from battery optimisation (Settings → Apps → TritonSleep → Battery → Unrestricted) and it will play through the night.

I hear a click or gap in a looping sound

That shouldn’t happen — every sound is loop-tested. Please tell us which sound and which device at support@tritonapps.com so we can fix it.

No sound at all

Check the in-app volume slider, your device media volume (not just ringer volume), and silent mode. On iOS, TritonSleep plays in the background even with the ring switch on silent — but the media volume must be up.

My reminder never fires

Allow notifications for TritonSleep in your OS settings, and on Android check that the app isn’t battery-restricted.

The app crashed

Sorry — please email support@tritonapps.com with your device, OS version, and what you were doing when it happened, and we’ll investigate.

Wellness & safety

TritonSleep is designed for general wellness, relaxation, and sleep-routine support only. It does not diagnose, treat, cure, or prevent any medical condition. If you have ongoing sleep problems, severe insomnia, breathing issues during sleep, or health concerns, please speak with a qualified healthcare professional.

Use sounds at a comfortable volume — steady noise should stay low and comfortable, especially over long sessions. Do not use TritonSleep while driving, cycling, operating machinery, or anywhere reduced alertness could be unsafe.

Privacy & data

What we collect and how to exercise your rights are documented in the Privacy Policy. TritonSleep has no account — your favourites, mixes, routines, dream journal, voice notes and history are stored locally on your device.

Contact

Email: support@tritonapps.com. We typically respond within 2 business days. For privacy requests, email privacy@tritonapps.com.